Sphere Support
Common questions.
Getting Started
How do I create my first study?
From your dashboard, click "New study." Give it a title, an optional research objective, and a methodology. You can edit any of these later from the study’s detail page.
Recruitment
How does recruitment actually work?
Once a study exists, your organization can send an eligibility request describing who you need. Sphere connects that to the Survey Cash Club participant community, and recruitment status updates flow back into your study’s funnel as real activity happens.
Studies
Who can see a given study?
Org Admins and Research Managers see every study in the organization. Research Team Members and Client Viewers only see studies they’ve been explicitly assigned to, from the study’s Assignments panel.
Team
How do I add or remove a team member?
Org Admins can add and remove team members from the Team page. Removing someone deactivates their account immediately — they can’t log in again, and any session they already had ends right away. You can’t remove the last Org Admin.
Security
What happens if I reset my password?
Every session issued before the reset is invalidated immediately, including one on a device you no longer control.
Billing
How does billing work?
Self Service is free with no card required. Professional is a self-serve monthly subscription, managed from your Billing page. Enterprise plans are set up directly with our team — see Pricing.